SP
Sonja P
1 reviews | Active since Apr 2020
06 May 2020, 14:30
Terrible service
Very angry now, want to camcel the whole business account and fo to another bank. I app**** and signed two weeks ago for new business account. Asked to have delivered to springs mall. When i did enquiry today by the lady that helped me i was told was delivered to springs mall. I informed her springs mall branch is closed. Heard nothing back, emailed her again. Then she told me it was redirected to carnival mall and will take another 5-8 working days. Well i cant wait that long again. So while i was waiting two weeks no one informed then that branch is closed or anything. Now after i enquiry this is what i get back. No thanks. Will take my business somewhere else.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
06 May 2020, 16:22Dear Sonja Pretorius
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply06 May 2020, 16:22
Official
Dear Sonja Pretorius
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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SP
Sonja P's updateReviewer Update
06 May 2020, 16:28I dont think there will be continued support. I cant wait that long for card. Was informed now springs branch mch was open today.
If i het there tomorrow and my card not there like was said, i can assure you im canceling that business account. That's for sure.
Will go to another bank.
If i het there tomorrow and my card not there like was said, i can assure you im canceling that business account. That's for sure.
Will go to another bank.
SP
Sonja P's update06 May 2020, 16:28
Reviewer Update
I dont think there will be continued support. I cant wait that long for card. Was informed now springs branch mch was open today.
If i het there tomorrow and my card not there like was said, i can assure you im canceling that business account. That's for sure.
Will go to another bank.
If i het there tomorrow and my card not there like was said, i can assure you im canceling that business account. That's for sure.
Will go to another bank.