TERRIBLE SERVICE

On 01 November 2022 I went to make a deposit on behalf of my sister. I first used the ATM to make a deposit at 13:27 pm and the deposit did not go through showing a message "ANA-ACCOUNT TYPE NOT ALLOWED". I then went inside the branch and met a lady and showed her the slip and she asked to join the teller queue which I did. There was only one person in front of me and after waiting for 15 minutes I left as I had somewhere else to be. I came back on the same day at 3 as they close at 15:30pm. I went straight to the teller line and again there was one lady in front me, I waited 5 minutes for this lady who was there to make a deposit. There was a short african lady, fair in colour, unfortunately I did not take her name but she was there at the teller section on 01 November between 3 and 3:30pm. I told her I am here to make a deposit and proceeded to put the money and paper with the details in the metal box and she immediately told me that I can make the deposit in the machine and I told her that I had tried and it did not go through and I was referred here, she then typed on her computer and gave handed me a code i must use if I am making this type of deposit and handed me back the money and paper with the banking details. I then asked why does she not assist me because I am already here, her response was she does not accept deposits of less than R10 000, mind you this is not the business section and the lady who was in front of me made a deposit which was less than R10 000 and she even received change after her deposit. As a result I could not complete this deposit again as I could no longer join the ATM queue because of time. What irritates me the most is that she can see that this deposit is a Standard Bank Account deposit, it is a MBD account and its not just an random deposit into an individual. The next thing my sister will be getting calls saying she did not pay her account whereas people do not want to do the job they are paid for and on top of that wasting our time.