Terrible Service

<p>I took out a savings account which needs to pay out in my son's birthday month. This worked perfectly for the 1st year. Yesterday when I spoke to a call centre agent they advised that this payout can only happen after 31/08/2017 as the consultant who renewed this savings account probably misunderstood. I asked them how can they assist me on which they told me I need to go to a branch - this after being on the line with them holding and talking for over 30 minutes. I advised I dont have the time to go in the bank and I need to have the money paid out within the next week. They tried to transfer me to the branch without success but promised me that someone will contact me before close of business on 2/08/2017. It is now already 1:30 the next day and no attempt was made to contact me to sort thisout. In addition I also logged a private message on internet banking to the branch, after speaking to the call centre Teamleader and have not received any feedback......I can't believe that one have to keep up with internal errors and poor service.....</p>