Terrible service

This bank is literally *****ing from poor people like myself, how do u charge me 110 for unpaid item of 8 rands that keeps on happening in my account everyday. Please revert the funeral plan I have with u to cover all the money u *****ing from me and close the account, I will go to the bank that doesn’t ***** from the poor , let me know once done, I’m so Mad with the way you play in my account