Terrible Service

Every day a new person emails me and asks me the same questions over and over am I am going in circles. I spoke to a lady last week for over 40 minutes and then she says she cannot help she will log the issue as the app was down and up to today after my 8 to 9 emails no one is resolving my issue.

Basically I attempted to transfer funds to my cell number which all was unsuccessful , after a while logging back in all the funds have disappeared from my credit card and no one can tell me where it went to, even nothing reflects on my statement over a week now.

After my last payment my latest balance shows correct which is ******* but nothing is available

The lady also says that I am in a negative 900 some change not knowing how as my card is not working for the past few months and all the transactions did not allow me to complete it.

I have all the emails and proof of attempting to resolve it ,

All I want is the money to be reversed and it was under pending transactions for over a week and the fees if there were any as all transactions was unsuccessful.

I have emailed complaints and also a few consultants no one is taking this seriously even though I have no access to use my own money.