Terrible Service

On Tuesday the 04/06/2019 I called the call centre for over an hour to get funds released from my 32 day account. I was told the team leaders are in a meeting and the funds will be released within 30 Mins. A full day later no money reflecting. Call back holding on for another 20 mins before someone actually answered my call, only to find out that my request fell off due to non approval by a team leader. The bank does not want give me my own money that I work for. I had to put in the request for the refunds to be released again because the consultant that assisted me yesterday did not follow up. For last month Standard Bank has been giving me issues in giving me my own money back. Terrible service, I will be changing banks. I have had enough