Terrible service

Item: Standard Bank
Rating: 1
Author: Gregory M

I wrote to you a week ago about Standard Bank, and the lack of communication, with regards to my protection on my loans and credit card. I am still getting auto generated emails and now they tell me I don't qualify for it, where a employee in the bank and one of the email's said I did. I have had enough now, this has been going on since the 17th of April. They can stick their insurance. Greg Moser

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

03 Jun 2020, 16:38

Dear Gregory

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply03 Jun 2020, 16:38

Official

Dear Gregory

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's replyOfficial

04 Jun 2020, 14:41

Dear Gregory

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

We appreciate your patience and understanding.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply04 Jun 2020, 14:41