Terrible service

I am very dissatisfied with the service i have received from standard bank. It has been over two weeks and nobody can sort out my query. I would be surprised if anybody takes my hello Peter complaint seriously. Firstly I was given incorrect advice from Nyiko and between Rirhandzu Mathebula and Evelyn from the Canal Walk branch nobody can sort this out. Standard bank confirmed that i was incorrectly debited...all I want is my refund. When you need to debit my account there is always money and I never fault on payment. Rirhandzu was the only person through this whole process who came back to be but of course with no information as she did not even receive feedback from the relevant parties. I am horrified by the service i have received especially since i have been a loyal client for years.