CF
Catherine F
1 reviews | Active since Feb 2017
14 Jan 2019, 13:56
Terrible Service!!
I really don't know why I am still with this bank! Wait in the Rivonia branch for 15 minutes for a consultant to help me. Ask reception how long it will be. She says the consultant is still busy with a client although there is nobody in his office. Ask again pointing out nobody is in there. Turns out, he's not helping anyone. Reason I went into the branch is because the call centre is so painful! You just can't win. What a joke!
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Standard Bank's replyOfficial
14 Jan 2019, 15:07Dear Catherine Fenn
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply14 Jan 2019, 15:07
Official
Dear Catherine Fenn
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***