Terrible Service

<p>I rencetly contacted the Standard Bank home loan to follow up on my last year request for the substitution on the current bond. I was reqquested to visit the branch, beacause my ID has been listed under SAFP. What upsets me is that yes I did list myself due to fact that I was a victim of Indentity theft. But what I do not understand is why when I'm quering my Bond accoount status I should visit the branch. This is rediculous, therfore I want to know why can't I get simple answer when calling the home loan call centre? This has gone too far as I've been rejected by Standard Bank so many times when I'm apply for further leanding, Yet I do get business on other finacial institutions. I feel very sad as I'm a prestiage holder without proper asssistance and effective services. Why I'm paying for the services that I do not benefit from it? I will be taking this to the Banks Ombandsman for unfair conduct and claim refunds for this services. I would like to consinder closing my account. Lastly when we requested this substitution we where told it won't cost us more R5000.00. Guess what I had to pop up R14000.00 to the attorney nomineted by standard Bank. Is even this regulated? Yet after 11 months this substitution has not been lodge up to date. Everytime we have to call the Jordaan Attorney's but we get different excuses.</p>