Terrible service

<p>I missed payment on my RCP on the 25th of April and made arrangement to pay on the 11th of May. On the 11th of May Standard bank took the payment as agreed. On the 25th of May they took their payment as usual however, they also took another payment. Why 2 payments in 1 month? I went to their Centurion office to query this, a Service Consultant by the name of Jan logged a service request No. ********** 301. They were quick to take my money yet they delay in putting it back. In the mean time my account is on a negative simply because of their mistake. If this issue is not resolved by end of business today I will move my account to FNB.</p>