Terrible Service

I only wish companies actually lived by there slogan. Std Bank Simpler, Better, Faster. It is all nothing but words. I have been fighting with the bank to resolve issues with my banking app and with there auto share banking /profile. For the past 3 moths i have not been able to access my Auto Share trading profile, which I must add is only possible on there old internet site. I have tried going through my banker and have also wasted my time and frustration calling all there call centers numbers and being passed from one person to the next with no resolution, even till today nothing has been resolved. Instead I keep getting false promises that the problems will be sorted and excuses about them migrating all services o the new internet site. What happened to service delivery or having a person seeing a customer query through to resolution. I just got the app query resolved today, now, that is also after I fought with the call center agent to pass me through to the technician Andray Booysen who sent me an email to assist me but it turns out you can't get through to him , as he is technical support at back of house, who normally do not deal with clients. The one person who know what is wrong, but they do not let clients communicate with them over the phone or email. Like what the hell is that....... Seriously disappointed with Std bank, from my banker all the way through to call center agents. If it was not for my home loan with them and for the company i work for banking with them I would have left the bank by now...