Terrible Service.

As my Transnational Banker was off sick, I have app**** for a RCP on Internet Banking. It was conditionally approved. As my Transnational Banker was back at work, I made an appointment with her to discuss this and she informed me that she will handle my application - this was on the 4th instant. She informed me than that it will take 3 days. On the 6th instant, I tried to follow up and was informed that she is attending a meeting. Could not get hold of her or the Private Banker and later the afternoon, I was informed that she was off sick. Since Monday, I tried to phone Standard Bank to get an answer. No response on any what’s app or phone call. They also don't respond to any emails send. If they can't help me, I will understand, but surely they should inform me accordingly. I'm banking with Standard Bank since 1980 and that was the worst experience I ever had encounter. If they don't value me anymore as a client, they should please inform me accordingly.