Terrible service

I app**** for a cheque account online on 21/05/2018. After a day or two I was contacted to complete the account application. I was told by the consultant that that I would have my cheque card within a week. A week after that the same consultant contacted me again to inform me that there's a delay in my card being produced. I said to her that it's fine, that I would wait until the card is available.

Yesterday 04/06/2018 and today 05/06/2018 I received smses informing me that I need to make an account deposit.

I made a call to your call centre at 09:54 this morning. I spoke to a lady who informed me that a card has never been ordered due to the fact that there is no supporting documents (ID and proof of residence) submitted. The call centre agent said that she would get the consultant who helped me previously to get in touch with me.

Surely the consultant I have spoken to previously should have told me to submit the documentation. She told me that I could do it on the day of the card collection.

I thought by applying online would be easier than going into a branch. Clearly I was wrong.