terrible service

<p>Whatever you do, just don't bank with Standard Bank in any way of form. Always problems with everything. three weeks ago I had an accident in my driveway. Small bend in my gate. Nothing serious, but now you can't open the gate. I immediately reported it to the insurance guys, but three weeks later they still had not bothered to authorise the claim. I had to phone them, got transfered to the wrong department and had to explain everything twice. Turns out it litterally takes 15 seconds to approve a claim with the service provider who has to fix my gate. Long story short, they don't do their jobs. You pay all these fees every month, but they don't deliver. Two years ago I went over to being a Prestige account holder. I was made all kinds of promises over the phone, which they of course recorded, because they record everything. Don't try asking them for a transcript though of that recording so that you can check up on them to see if they delivered. I logged a complaint on Hello Peter about this beginning of last year, and they promised to get back to me. This never happened. I'm paying numerous bank fees etc. it seems all for no service or for them to follow up on their promises. Three months ago app**** for a second bond om my house. Jumped through all of their hoops. Don't expect them to get back to you within a week, or even two. Try a month. These guys don't want to work. Time to find a different bank and transfer everything, inlcuding my bond over to the competition. I'm not wasting time with Standard Bank anymore.</p>