Terrible Service

<p>I am on maternity leave, comencing work in 2 weeks.</p> <p>I am waiting for my UIF to pay out but in the meantime need to cover my debit orders monthly for I only received about half my salary for 3 months and the 4th unpaid.</p> <p>Asking for an overdraft, they said no because myself and my husband share the bond on our house - very upset, but I understood.</p> <p>So the 26th of April I phoned for a limit increase on my credit card, they said I need to send an email which I have done the same day and I will have an answer in 3 working days - sending 3 months bank statements, payslips and a letter from my work stating I am on maternity leave but starting work on 16 May again as requested.</p> <p>3 working days and no answer. I emailed that address 3 times with no response and phoned twice. It's been 2 weeks now.</p> <p>I held on the day before yesterday for 45 minutes for someone to try and find out why I don't get a response. Promised by end of business yesterday I will have an answer. Nothing.</p> <p>I have banked with Standard Bank my whole life, my husband is a prestige member of Standard Bank, we have a house bond with Standard Bank and both of us good tracking records. </p> <p>They phone me how many times during the year to offer me an increase on my credit card limit, then usually I say no because I do not need it. But now that I do, I have to beg, email, phone and pray that someday they will respond!</p> <p>I think the service is terrible from Standard Bank, if they don't want to help a client, then at least respond with a "request declined"....</p>