Terrible Service

I am tired of having to go to the branch and receiving bad service. A few months ago I blocked my card because of a ********** transaction. When I received the card I asked them to come to my home to verify my address because I don't have any letters coming to my home. They didn't come and 3 weeks later my account was frozen because of their negligence, I went back to the branch to complain, they unfroze my account and promised to have someone come out, it's been 2 months and still no verification. Now when I purchase with my card it says invalid. I can't use paypal or purchase on Google play. I would like to have this sorted out. I am tired of running to the branch! Instead of being simpler, <br> better, faster they have made my life miserable. Im honestly thinking about changing banks.