Terrible service!

I have had the most frustrating time and money consuming experience with standard bank. I am sure my blood pressure has gone up.

I called standard bank on the 15th March to get statements from my access account for the months of Jan-April and July-Nov 2017 and was told I will be charged R181.58. The next thing I get an email with my statement for my cheque account for the months of July-Oct 2017. I called in for the second time to correct this and to also find out if I will be charged twice (keeping in mind that not only did I not request my cheque account statement but I was also sent statement for the wrong months). I was informed that no additional fee will go off and in fact the fee will be wavered. The consultant was friendly and very helpful and kept apologizing for the mistake. I received the correct statement and went on about my day only to discover 2x R330 was debited on my access account. I called in on the 16th March and spoke to a supervisor by the name of Clinton Moodley who promised to refund the one R330 and listen to the call on which I was advised of the R181.51 instead of R330 and would come back to me within the day (16th March). He also promised that within 24 hours the money will reflect in my account. Not only did he not come to me (to this day) but I also have not received my refund and another R330 was debited off my cheque account. I called in on the 19th and was promised that the access account matter will be escalated and that the R330 debited off the cheque account will be refunded with 4 hours. I am still waiting, a day later. I called your customer care line and spoke to a consultant who seemed to understand her story but again I was fed more lies. She promised to get the refund done within 24 hours and the whole ordeal sorted but again, I am still waiting. I have a whole lot of reference numbers with different due dates and I am just so frustrated! ********** 664 due: 17.03.2018 ********** 51 due: 17.03.2 ********** 675562 due: 22.03.2 ********** 684791 due: 23.03.2 ********** 686493 due: 05.04.2 ********** 687055 due: 26.03.2018 The only kind of feedback I have received without me having to spend more time and more money calling was a consultant from the Pretoria branch that called me about three times to confirm that I did not in fact go into a branch but called the call centre.