Terrible Service

Good Day

My debit card was cloned on the 05 March 2018, i called Standard Bank and advised them of this, they had opened a case and i was told that somebody would call me and that it takes 5-7 days... well today is the 19 March 2018 and i still have not received my refund, nor one person has called me, i have the call center and held for 35mins before i get help.

On the 14th March i received an sms to say that the full refund has been done and will reflect i my account within 3 days,

I called on Friday the 16th March and was told that it would reflect in my account by either sat or Monday, I check my account and nothing.

On Monday 19th March i call again and get told that due to an IT error it will appear in my account by 4pm today... well its now 5pm and still nothing

Not one person has ever called me from standrard bank.

How do the expect people to live when they are short on money due to somebody cloning there card