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Sheries A

1 reviews | Active since Oct 2017

03 Jan 2018, 14:02

Terrible Service

I'm sorry but Standard Bank is big company with money... can't they use some of the money on proper Customer Service and Systems Training for they stuff members. If the stuff knew how to work the system Standard Bank queue's wouldn't be so very long all day whole day. You want to tell me a consultant that is properly trained on systems would take 20 minutes on a debit order reversal? Oh my word and 40 minutes on inter account transfer?

Don't get me going on service and stuff availability...sad real sad. What is great service to Standard Bank? What does going the extra mile mean? I've been to Tsakane, Carnival Mall, Brackenhurst and East Rand Mall and I must say never a pleasure going to either.

I suggest start with training on what great customer service should be like and systems training please.

For a bank like this...wow...bad is a under statement

0
Replies (2)
Standard Bank
Standard Bank's reply03 Jan 2018, 14:53
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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SA
Sheries A's update03 Jan 2018, 15:59
Reviewer Update
Thank you very much for the reply. Please do so I've been a Standard Bank client for a long time and I don't wane move Banks but if this continues I'll have to. I spend most of my time in a bank for a transfer. And this isn't just the Tsakane Mall Standard Bank although they the worst Carnival Mall as well. We as clients are aware that staff has to go on lunch breaks but atleast make sure there is a replacement. Clients don't have to know or even notice there is problem with systems but we as Standard Bank clients know end of the week, weekend and end of the month we going to spend the whole day in the bank. And the fact that staff have time to still chat with one another while lines are long ( Tsakane Mall) it's irritating. Big problem...Standard Bank is not the bank I know anymore. And word of mouth the reviewsame is not good.