Terrible Service

I have written a complaint just about 2 weeks back... Which upon the matter is still not resolved. I have been on debt review, have paid, settled and closed all my accounts. My clearance certificate was issued 15 December 2017. Busi at Heidelberg, Gauteng branch has informed me that first my overdraft was not closed nor settled. We sorted the issue.... once my return to the branch, it was my credit card with the same problem. Once again it took me days to sort out and once again on my return, on the 22 December, my RCA account has exactly the same problem! after which a request was sent on 19 December, (was explained it takes 24 hours, then 5 working days) we are on 2nd January with still no problem solved. Upon my first visit to the branch, i kindly explained i need a loan for school fees, school clothes, repairs on my house after the heavy rains etc, which they exclaimed that I can apply. After applying the first time, the overdraft matter was the problem, second time the credit card problem and several more times the RCA. When i went back to the branch this morning, Busi informed me that even though I have a clearance certificate and all the problems were sorted (which by the way the RCA is till not closed), I am not allowed to apply for a loan.

I have been with Standard Bank my entire live, and after this past 2 months experience with them, I would gladly move my banking to some other bank. I am also in the process of opening another business account, but will rather do this at another Bank. I will also be moving my current personal account as well as my business account i currently have with Standard Bank.