TERRIBLE SERVICE!

I received and sms from Standard Bank Vehicle and Asset Finance advising that the debit order for December will be processed on 13/12/2017 and immediately contacted them to advise that we only get paid on 15/12/2017. The agent advised that she must access my account and after 5 security questions, she asked more questions obtaine from my ITC profile and this information was so old that I couldn't remember the details and thus she refused to assist me. I then asked for a Manager or Team Leader and was advised they are not available. After much frustration and threats, the agent eventually connected me to her Team Leader who was very arrogant and rude. The Team Leader advised me that the sms was sent to everyone and that the debits will go off on the 15th and not the 13th. I asked her to amend the date and re-send the sms. A few hours later I received another sms still stating the 13th. Today I received an sms advising that my debit order was not provided for and I should call them to make payment arrangements. I cannot believe this!