Terrible service

On the 04-11-2017 I had a transaction on my credit card that I disputed , I have contacted standard bank on the 06-11-2017 which I was transferred from 1 agent to another , eventually I was put through to the ***** dept, that blocked my card , I have since not received 1 call from standard bank however every time that I query this with the call center I was transferred from agent to agent , I was given different stories all the time I final was given assistance by Wayne who provided me with a statement of dispute however that now seems to be wrong too I was send another form from Chargebacks and the form they sent me was a recalled form and by the way I was send a form with a previous clients information on it not even a blank form , this has costed me more then the transaction that I have disputed , I am terribly dissatisfied with the service I have received with standard bank call centre even going in to the bank is a night mare. I will be moving my account as I have received no joy from standard you guys are unprofessional .