Terrible service

<p>On the 31st of April I had *****ulant tranactions go off my account. I received an sms saying that a consultant will call me within 6 working days. I also went into the Standard Bank Branch and they called the Call Centre and a lady advised the branch that they would get back to me within 6 working days. I am still waiting for a call and it is now the 10th of April. R4000 had went off my account and it is becoming a real inconvinience not having the money. On Friday last week (7th April) I called the Call Centre, a lady then transferred me to the wrong department. The guy that I was transferred to advised me that I need to call the claims department. When he transferred me I waited for 25 minutes on the phone and there was no answer. What a waste!! Standard bank never fails to collect my bank charges on the exact date that it is due, however they do not keep to their timelines. How is it fair when I keep to my side of the deal by having funds for my bank charges to go off but they do not keep to their side of the deal by calling me back within the time that they advised on? The call centre is just a joke really. They take forever to answer which is such an inconvinience as it takes so much time off your day. I am disgusted by the service and would like to change banks. They really do not know how to keep customers happy. I really need my money to be paid back into my account but if the Call Centre does not pick up and they do not call me I really do not know how I am going to be refunded. Absolute nightmare of a bank! Would not recommend them to anybody. I really need the right person who will be responsible to process the refund to contact me ASAP!!!! Beef Up the service Standard Bank! At the moment you are extremely poor!</p>