ND
Nicoleen D

1 reviews | Active since Mar 2017

28 Mar 2017, 15:47

Terrible Service

<p>I called Standard Bank on the 27/03/2017 as R5000 was withdrawn from my account however the money never came out of the ATM but was deducted from my account.</p> <p> </p> <p>I have spoken to the complaints department aswell as a Teamleader who promised to call me back but never did keep to her word.</p> <p> </p> <p>I was told that I should wait until the 06/04/2017 to receive my money back. I have said that due to the fact that this is a technical error with there ATM I dont see why I should wait that long but clearly they do no care about the customer's.</p>

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Replies (2)
Standard Bank
Standard Bank's reply29 Mar 2017, 12:46
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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Standard Bank
Standard Bank's reply30 Mar 2017, 11:28
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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