Terrible Service

<p>On Saturday 28 January I went to Greenacres branch Port Elizabeth to close the RCP and the consultant who assisted me was helpful and I thought everything was sorted. This morning 01 February she called and told me she cannot close the account as there is refund due to me and since it is less that R100 it cannot be transfered to my access account and I need to go to the branch ASAP.</p> <p> </p> <p>I decided go immediately as I want this account closed my, my, that was a huuugge mistake. I arrived at Kenako Branch (Port Elizabeth) , fisrtly I was not sure which way to go as it was my first time in that branch. There is no receptionist to direct you I eventually asked one of the bank consultants and she told me where to sit.</p> <p> </p> <p>There was only 1 customer consultant helping us unfortunately I had to wait. I spent exactly 2 hours waiting to be served . I must say the consultant was very helpful and professional. She sorted my query in less that 10 minutes but the 2 hours that I spent waiting made me not to appreciate her efforts at all. The fact that I had to wait 2 hours for a 10 minutes service left little to be desired from Standard Bank.</p> <p> </p> <p>What upset me the most was the fact that the consultant who assisted me on Saturday 28 Jan did not do a proper job. I am not sure whether she is a trainee or what. If the one who assisted me today could do everything and give me the refund there and then why could,t she do it. This was a waste of my time and resources due to incompetency and on top of that I experienced a terrible service. I am happy I do not have to deal with Standard Bank on daily basis</p>