GF
G. F.

1 reviews | Active since Jan 2014

03 Jul 2020, 18:48

Terrible service

Standard Bank blocked my card. I wasted 60 minutes of airtime to the call centre being shunted between three different agents, none of whom knew what to do. Eventually an agent said someone would phone me back. No one has phoned back. Now I need to waste another hour waiting for the contact centre to answer.

ALSO Standard bank has removed five of the six ATMs in my area. No explanation, they just vanished or are broken and not repaired

Avoid this bank. I'm considering switching to Discovery bank and you should too

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Replies (2)
Standard Bank
Standard Bank's reply04 Jul 2020, 05:10
Official
Hello Geoffrey
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards  Complaint Resolution Centre
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Standard Bank
Standard Bank's reply09 Jul 2020, 15:23
Official
Dear Geoffrey

Please refer to the feedback we sent to you on email.

This matter has been closed.

Kind regards  Complaint Resolution Centre
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