Terrible Service

I have banked with Standard Bank for the last 5 years and am totally dissatisfied with their overall service. I hold absolutely all my accounts at Standard Bank. Not only do I not qualify for temporary financial relief due to Covid (Which was not even notified to me) , but when an amount of money was paid incorrectly into my account that I needed to return, I was told that I cannot reverse the debit order as I never made provision for my personal loan, putting my into a negative on my account that I can now not return to the person. Total lack of care for a customer that has not defaulted on any payments owed to Standard Bank. I will be closing my account.