Terrible service

Hi it’s has been 3 weeks I’ve been waiting for my debit card they said they would call me again to confirm my address as i specifically said delver it to my home address.clearly after stating this to the agent they called and said you need to pick your card up by one of the branches as I told them I have. I would not recommend anyone to take any products from standard absolutely ********** service. They also said my card would be delivered with 5 to 7 working days keeping in mind it’s 3 weeks now I still have my card and no has called to confirm my work address where my card should be delivered