Terrible service

<p>I have been a customer of this bank for 17 years. I never ask for things from my bank that I believe that is unreasonable. But everytime I have to phone customer service or go into a bank for something, they tell me my information is incorrect, like their system forgets all my details. The last excuse I got for this was that everytime their system updates, it loses some information. My question at that was where does that info go then? What kind of a reason is that? But more pressing is today, I have spent over an hour on the phone trying to get through to an operator, because my Cheque card has expired, is no more functional, and despite numerous phone calls and a visit to my local bank, I still do not have my new card. This is the last straw. It seems like Standard bank does not want business from small people anymore.</p>