Terrible Service

On Wednesday 1 April I went into the bank to see a prestige consultant, for assistance to refinance my vehicle,she assisted and sent through the necessary document through to VAF dept, it is now the 13 April and my original request has still not been answered or even had a reply from anyone from VAf regarding my request.<br> <br> Basically what I want I need to find away of reducing my expenses, long term I'm not gaining but its the short term I need to gain. I have vehicle finance currently with STD VAF, which will come to term next year June, I want to re-finance the current outstanding amount of R95600 for a period of 60 month, by doing this I can save roughly R1000 a month, Not a difficult request...but apparently no-one from VAF can give me a straight answer, I have approach other financial institutes for refinance and have been approved with in a day or two, yet my own bank still cant sort their head from tail, I don't want to move my away from Std as I prefer to have all my finances with one institute , I thought as a Prestige client i should get some better service than this apparently not....I need an answer from STD Bank before COB today.