Terrible service

I received a notification that my cheque card was expiring soon, if I wanted it sent to another branch I had to reply with 2, and they would contact me. No response. Card was then sent to Sasolburg branch. Went in to collect. Was 10 th in row, after hour only one client helped. Consultants are talking to each other all the time while suppose to be helping clients. Lady working at Help desk helps another client who came in after me to collect her card, but makes me sit in row . Their service is unacceptable.