Terrible service

<p>I app**** online for an iStore card that works through standard bank. During this process I uploaded my FICA documents on the online app.(first time) The courier then delivered the card after a week or so because there was approval. The courier then said that I must present him with my FICA documents before he can release the card to me.(second time) We then went into the bank to activate the card as per procedure and once again the bank asked for my FICA documents(third time) I then went on by confirming with the lady who helped us that the card will work when we get to the store(confirmed twice). We then went to the iStore to buy things and the card declined 3 times. Because of this we had to walk out of the store having been humiliated by the card being declined 3 times, we had to go back to the bank for assistance. The line manager then assisted us by phoning the card devision and all the could say is we have to phone IT. This is unacceptable service. We now have to wait another 5 days for something that is not even our fault. I did everything right, i submitted my documents (3 times), I waited for the card, I went into the bank to do activation and still there are problems on the other side I will no longer wait. If someone does not contact me as soon as possible I will cancel all my business with standard ban****!!!</p>