Terrible Service

<p>I financed a vehicle through standard bank a year ago and traded it in this year. the vehicle was settled in September but standard bank still debits the car from my account. in October i queried it and was advised about a shortfall on the vehicle as the settlement was paid late and the qoute was expired. i advised the agent to deduct the shortfall amount of R172 from the installment and refund the change and close the account. </p> <p> </p> <p>I called again and they advised the account has not yet been closed and i submitted this request for a second time. The settlement was deducted again on the 1st of November. When i called again they constantly placed me on hold when the agent returns she speaks 1 sentence and puts me back on hold. she advised that the account has been closed, the shortfall amount was paid but there was nothing due to me as the vehicle was in arrears with R3000. i have never once skipped a payment so how on earth could a settled vehicle be in arrears? furthermor i am told that refunds takes 4 working days but its now been more than a month, no refund and my account is constantly overdrawn because of this amount going off. standard bank calls and sms immediately when the account is overdrawn but cant give my money. i am fed up and i want to take my business elsewhere asap.</p>