Terrible service!

I have been a Standard Bank customer for more than 25 years. Two weeks ago I tried to use my credit card and the transaction was rejected. When I logged on to my account the credit card section simply read \Not available."<br> A trip to my local branch (50 minutes in the queue!) revealed that my card was blocked because it was not FICA compliant - something I did years ago! Why no warning?<br> I returned the next day with the necessary documents - but still my credit card says \""Not available\"" - and it won't even allow me to transfer money into my account.<br> Two e-mails to Standard Bank have elicited a ridiculous \""I'm here to help you\"" response - and my replies have done zip.<br> It's no wonder Standard Bank are hemorrhaging customers to Captiec if this is their level of service to loyal customers! """