Terrible service

On 28 Feb I phoned Standard bank because there were ********** deductions on my account. They stopped my card and said that someone from the ***** department will call me the next day. No one called. I called again, only to hold on for hours. I sent emails, again and again. I called, again and again. If they answer, they transfer you from one person to another. I also went into the bank only to be told that I must first call the ***** department. As I'm typing here, I'm on hold for 26 minutes. Its been more than a month now.