1 reviews | Active since Nov 2013
Terrible Service
<p>I had my ATM card swallowed at an ATM last week, I immediately phoned and cancelled the card. I then went in yesterday to get a new card which went smoothly but I was charged R130.00 for a replacement card! I have 2 major problems with this, firstly I was not neglegent in anyway for the card going missing, it was your ATM machine that was faulty, secondly I was with the Standard Bank person yesterday for close to 20 minutes getting a new card sorted out and at no point did she mention the replacement fee. You are ***** and ******* and I will never bank with you again!!</p>
Good day Anthony
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********Good day Anthony
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 12 August 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 12 August 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********