1 reviews | Active since Jun 2016
Terrible service
<p>Pathetic service received from Celeste at Standard Bank at Old Mutual Pinelands. I spoke to her telephonically and raised my concerns and she did not allow me the opportunity to raise my concerns nor provide me with a valid explaination as to why she cannot assist me. Putrite service and practically did not hear what I had to say. I was not even finish speaking and she gave the phone to my sister!After spending almost half hour on the phone with standard bank call centre, they refer me from pillar to post in order to resolve this matter. I bank with Absa and have definitely not encountered such poor service before. Also you have to wait on ages for someone to assist you and answer the call!But main issue is that the lady at Standard Bank Old Mutual did not even try to remedy the situation instead just left me hanging even though I tried to explain the situation. Sorry but that is not putting the client first, at least you can try to help!!!!</p>
In addition to the above, I speak to team leader in card division, not sure what was his name but I initially spoke to Faith. The service is even worst, once again not making sense or providing with a valid explaination as to why they cannot assist me!!!I completely understand aspects like *****, security measures etc. I work in insurance industry but for crying out loud I want to process PAYMENT ON AN ACCOUNT, not withdraw from it!!!!Really pathetic Standard bank to say the least, you should really listen to reason and consider each case on its merit!This is definitely not TCF or looking out for the client!
In addition to the above, I speak to team leader in card division, not sure what was his name but I initially spoke to Faith. The service is even worst, once again not making sense or providing with a valid explaination as to why they cannot assist me!!!I completely understand aspects like *****, security measures etc. I work in insurance industry but for crying out loud I want to process PAYMENT ON AN ACCOUNT, not withdraw from it!!!!Really pathetic Standard bank to say the least, you should really listen to reason and consider each case on its merit!This is definitely not TCF or looking out for the client!
Good day Mariam Sonday
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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********** (fax)
**********Good day Mariam Sonday
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********Good day,
I have responded yesterday afternoon with a response and yet no one has come back to me yet. Furthermore, the response I found concerning as it supposedly "addressed" my concerns without even calling me on my cell to hear my side of the story. So much for being an objective third party and applying fair practices. Instead, you just listen to what your fellow colleagues have to say!!!!
Good day,
I have responded yesterday afternoon with a response and yet no one has come back to me yet. Furthermore, the response I found concerning as it supposedly "addressed" my concerns without even calling me on my cell to hear my side of the story. So much for being an objective third party and applying fair practices. Instead, you just listen to what your fellow colleagues have to say!!!!