1 reviews | Active since Jul 2015
Terrible service
I would like to log a complaint regarding the terrible service I am receiving from you
Early this month I app**** for a holiday break of 1 month and sent documents and on the 14th August I got an email that my application was withdrawn due to insufficient documents received, on the 15th August I called in and spoke to Siyabonga Cele who confirmed that only a motion was needed I forwarded the motivation to him while I was on the phone with him andbhe confirmed that he received it and will escalate my application, I received qn email confirming that my application was in process and should allow you 10 working days, 10 working days was yesterday and still no news from you, today I called in to follow up and spoke to Khanyi ref no *** who said they application is still not finalized, I am extremely disappointed with this terrible service it shows just how you are *********** someone is not doing what they being paid to do. Now had I not called in to follow up I wouldbhave waited till when exactly?????? I honestly feel so disrespected right now.
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
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This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Getting my vehicle financed by standard bank was the worst decision I have ever made,I regret it everyday.
Getting my vehicle financed by standard bank was the worst decision I have ever made,I regret it everyday.
Thank you for getting back to us and advising on this matter. We have requested our agent to follow-up on this natter and ensure that feedback is shared with you urgently.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us and advising on this matter. We have requested our agent to follow-up on this natter and ensure that feedback is shared with you urgently.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
On the 15th of September Jabulile contacted me regarding the holiday break that I app**** for and said it was approved she confirmed that for this month the debit order will not go through to,I will start paying again end of October to my surprise when I check this morning my account was debited what nonsense is this?????? You are so ***********, you are inconveniencing me.I have already made arrangements.
You urgent feedback would be highly appreciated
On the 15th of September Jabulile contacted me regarding the holiday break that I app**** for and said it was approved she confirmed that for this month the debit order will not go through to,I will start paying again end of October to my surprise when I check this morning my account was debited what nonsense is this?????? You are so ***********, you are inconveniencing me.I have already made arrangements.
You urgent feedback would be highly appreciated
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***