1 reviews | Active since Jul 2016
TERRIBLE SERVICE
<p>I have closed my standrad bank cheque account Feb 2015 and to my surprise a last month I get a call from MBD INC that I owe R 3751.30 on a STD loan account. It took standardbank more then a year to contact me with this information, now they have handed the account over in Jan 2016 and it took MBD 6 months to contact me. When I asked the question why was the account not closed as it should have been and why was I not notified earlier about this account, how do I get a balance of R 3751.30...acc ********** 97. CLOSE THE ACCOUNT AS IT SHOULD HAVE BEEN CLOSED LAST YEAR FEBRUARY....</p>
Good day Diane Adams
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Diane Adams
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day STANDARD BANK.
Please be advised this reply is worse disappointing - that you are replying to the incorrect customer.
Firstly I am not Shaun, Secondly I did not dispute any refund. I am even ashamed to say that I am an ex employee of STANDARD BANK. This is disgusting. Please get your facts straight on my complaint before sending me stupid replies. I JUST WANT THIS ACCPUNT TO BE CLOSED.
From: "Sebuelo, Audrey A" **********
To: ********** **********
Date: 11/07/2016 15:31
Subject: Hello Peter complaint ********** 811
Good day Shaun
I trust you are well
Customer satisfaction is highly valued. Our most essential values are upholding a high level of integrity and serving our customers to the best of our ability.
I refer to the recent Hello Peter complaint that was brought to our attention concerning the refund request for the money debited. Please accept our sincere apologies for the delay and for any inconvenience and distress this may have caused.
I have received confirmation that R1250.00 has been refunded.
Thank you for bringing this matter to our attention.
Kind Regards
| Audrey Sebuelo | Complaints Resolution Centre| Standard Bank of South Africa Limited |
| 7: ********** | )+27 10 ********** | ********** |
Standard Bank will never send you any email or other communication asking you to update or provide confidential information about you or your account. If you have any doubts about the legitimacy of this email or other emails you have received claiming to be from Standard Bank please forward them to **********
Good day STANDARD BANK.
Please be advised this reply is worse disappointing - that you are replying to the incorrect customer.
Firstly I am not Shaun, Secondly I did not dispute any refund. I am even ashamed to say that I am an ex employee of STANDARD BANK. This is disgusting. Please get your facts straight on my complaint before sending me stupid replies. I JUST WANT THIS ACCPUNT TO BE CLOSED.
From: "Sebuelo, Audrey A" **********
To: ********** **********
Date: 11/07/2016 15:31
Subject: Hello Peter complaint ********** 811
Good day Shaun
I trust you are well
Customer satisfaction is highly valued. Our most essential values are upholding a high level of integrity and serving our customers to the best of our ability.
I refer to the recent Hello Peter complaint that was brought to our attention concerning the refund request for the money debited. Please accept our sincere apologies for the delay and for any inconvenience and distress this may have caused.
I have received confirmation that R1250.00 has been refunded.
Thank you for bringing this matter to our attention.
Kind Regards
| Audrey Sebuelo | Complaints Resolution Centre| Standard Bank of South Africa Limited |
| 7: ********** | )+27 10 ********** | ********** |
Standard Bank will never send you any email or other communication asking you to update or provide confidential information about you or your account. If you have any doubts about the legitimacy of this email or other emails you have received claiming to be from Standard Bank please forward them to **********
Good day Diane Adams
Thank you for your posting.
Please accept our sincere apologies for the undue frustration caused.
We trust that you are comfortable with the outcome provided.
Kind regards
Audrey Sebuelo
Complaint Resolution Centre
***
********** (fax)
**********Good day Diane Adams
Thank you for your posting.
Please accept our sincere apologies for the undue frustration caused.
We trust that you are comfortable with the outcome provided.
Kind regards
Audrey Sebuelo
Complaint Resolution Centre
***
********** (fax)
**********