Terrible Service
<p>Standard bank SA handed my credit card account over for collection without contacting me, first information was when the lawyers phoned me to inform me about this and offering me a 20% discount when I settle in full. I accepted this offer and settled the amount. I suddenly received the Standard Bank "correspondence " via post more than 4 months after the date on the letter! Checked my credit record yesterday, only to find that till date Standard Bank has not rectified my credit record, even though I settled my account in full immediately! </p>
Good day Carel Passano
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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*** (fax)
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Good day Carel Passano
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Carel Passano
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Carel Passano
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Service remain pathetic, empty mails saying nothing. I reply to their request, follow up twice, and still waiting for them to contact me! So glad I closed all my accounts with this bank. The only way you will find their service satisfactory is when you don't bank wit them anymore!
Service remain pathetic, empty mails saying nothing. I reply to their request, follow up twice, and still waiting for them to contact me! So glad I closed all my accounts with this bank. The only way you will find their service satisfactory is when you don't bank wit them anymore!
Dear Mr Passano
I refer to the e-mail correspondence and confirm that the matter has been addressed.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
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Dear Mr Passano
I refer to the e-mail correspondence and confirm that the matter has been addressed.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
***