Terrible service

I started banking with standard bank recently and app**** for my credit card over 2 weeks ago. I then had to email all my necessary documents to be sent to make sure that i qualify for the credit card. I was helped by a lady at the Clearwater mall branch. Everything was in order and i was told it will take 5-7 days, not 5-7 working days. I work in retail so I naturally gave them at least 7 working days. Take into mind they confirmed my employment on 3 Feb. So i assume everything in order. I email the consultant on 16 Feb asking for an update. I dont get any reply. Friday the 17 i say i am going to go to the branch and see what the problem is. A lady then helps me and says the card is not on our system. So i speak to someone on the phone probably for customer relations. She then searches and tells me, your application has expired. How and why has no one called me to say listen we need to reapply, instead it takes me going to the branch to find this out. I then ask where the consultant lady is. Im told she is sick, i think ask who deals with her emails when she is not around, No she has access to her emails from home. Ive dealt with her twice and both times i do not get a reply from her. The first time she only emailed me 3 weeks later to say i apologise I did not get to your email sooner?! The service i received yesterday was shocking. I need to buy plane tickets and the prices have gone up almost R4000 on the dates i am looking at. They have wasted 2 weeks!!! Now i speak to another lady and she says sorry but we have to reapply making seem like it is my fault we are in this situation. I followed every instruction with regards to paperwork being handed in. Now i have to sit through this process all over again! Please Standard bank, get your consultant's to learn communication with the customer. They have truly wasted my time. I was told standard bank was the best and now i am thinking the opposite. Please get your act together