Terrible service

I opened a new Standard bank Mymo account via the app on the 3rd of July. After the account was created I was sent a password via SMS in order to register the account in the app. After using the password that was sent to me via SMS the account id was locked. Upon trying to unlock the account the app requested that I enter my bank card no as well as pin number neither of which I have as it is a new account. From the 3rd of July till to day the 7th of July I've emailed standard bank on multiple addresses as well as.even called them only to be transferred to a different department as the accounts department said they couldn't assist. While waiting on the phone my free minutes eventually ran out due to the long wait. In this time I never received a single response from any consultant regarding the issue not even to acknowledge they have received the emails and are trying to at least rectify the issue. If nobody is able to assist me I would like the account closed so I can open an account with one of the other banks. The so called convenient option of opening an account online turned out to be the worst system. This is terrible service or lack thereof.