Terrible service

I am extremely disappointed with the service I have received from Standard Bank.

I settled my loan in full in September last year and have sent proof of payment multiple times, yet the account still reflects as unpaid and continues to negatively affect my credit score. Every time I contact the call centre, I am asked to resend the same documents, with no resolution.

Last week, I was told the matter had been escalated, but when I followed up again, I was informed that the system still shows the account as unpaid. This ongoing lack of accountability and failure to resolve a straightforward issue is unacceptable.

This experience has caused unnecessary stress and has damaged my trust in the bank. I will be escalating this matter further if it is not resolved urgently.

I expect immediate action to correct my credit profile and proper confirmation once this has been done.