Terrible service

keep receiving this error when trying to increase the limit on my revolving loan. "Our records show an unresolved issue on this application. Please visit a branch for assistance". This error occurs after the system approves the increase on the loan and tries to generate the application forms. Please explain what the unresolved issue is. I don't want application forms. I want to know how we can resolve the error. Not being able to process this directly on the app is starting to annoy greatly. The Issue: Id like to be able to use my banking app FULLY. However, every time this is brought up with the banking team they send me loan forms. This is not what I asked for. I asked for the actual problem on the app to be explained and corrected. According to the app there is something wrong with my account. I want to know what that is What is the unresolved issue, how do we correct it because according to the banking team,they don't see anything pending on there side. Stop sending me forms and transferring me from one department to next Every time I ask I get a response that either completely ignores the question at hand or tries to find manual ways around it. I want my app to work. Very disappointed as I have spent hours on the phone yesterday trying to resolve this.This is not on. Such bad customer services for someone that has been banking with standard bank for years and so much for prestige banking