DH
DANIELLE H
1 reviews | Active since May 2018
01 May 2019, 12:04
Terrible Professional Banking service
Their professional banking service is terrible. I sent an email to the so called banker assigned to me and haven't received any response, this is not the first nor second time that I receive such terrible service from Standard Bank.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
02 May 2019, 13:04Hi Danielle
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
0860 101 10
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
0860 101 10
Standard Bank's reply02 May 2019, 13:04
Official
Hi Danielle
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
0860 101 10
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
0860 101 10
Standard Bank's replyOfficial
09 May 2019, 13:16 From: Rabe, Penelope PM
Sent: Thursday, 09 May 2019 13:12
To: ***
Cc: Sithole, Edith NE <***>
Subject: FW: Hello Peter SR *** Dear Danielle I refer to the complaint logged to hello peter. And thank you for raising this matter with us. I apologise most sincerely for any service breakdown experienced, and for the frustration you have incurred. Edith has assured me that she is assisting with Credit Card application. She was just waiting to receive your income and expenditure details, which she has assured me she will followed up with you directly. Please feel free to refer back to me directly should have further concerns. Kind regards Penny Rabe
Sent: Thursday, 09 May 2019 13:12
To: ***
Cc: Sithole, Edith NE <***>
Subject: FW: Hello Peter SR *** Dear Danielle I refer to the complaint logged to hello peter. And thank you for raising this matter with us. I apologise most sincerely for any service breakdown experienced, and for the frustration you have incurred. Edith has assured me that she is assisting with Credit Card application. She was just waiting to receive your income and expenditure details, which she has assured me she will followed up with you directly. Please feel free to refer back to me directly should have further concerns. Kind regards Penny Rabe
Standard Bank's reply09 May 2019, 13:16
Official
From: Rabe, Penelope PM
Sent: Thursday, 09 May 2019 13:12
To: ***
Cc: Sithole, Edith NE <***>
Subject: FW: Hello Peter SR *** Dear Danielle I refer to the complaint logged to hello peter. And thank you for raising this matter with us. I apologise most sincerely for any service breakdown experienced, and for the frustration you have incurred. Edith has assured me that she is assisting with Credit Card application. She was just waiting to receive your income and expenditure details, which she has assured me she will followed up with you directly. Please feel free to refer back to me directly should have further concerns. Kind regards Penny Rabe
Sent: Thursday, 09 May 2019 13:12
To: ***
Cc: Sithole, Edith NE <***>
Subject: FW: Hello Peter SR *** Dear Danielle I refer to the complaint logged to hello peter. And thank you for raising this matter with us. I apologise most sincerely for any service breakdown experienced, and for the frustration you have incurred. Edith has assured me that she is assisting with Credit Card application. She was just waiting to receive your income and expenditure details, which she has assured me she will followed up with you directly. Please feel free to refer back to me directly should have further concerns. Kind regards Penny Rabe