Terrible Private Banking Service

<p>Private Banking at Eastgate offers no or terrible service. No response to queries, ignoring customers, 4 months to answer a query and I still have no answer.</p> <p>Private bankers keep changing and service does not improve. No one to talk to, I called the helpline and asked to talk to a manager, they send me to the complaints email address. Time to switch to something better after 30 years.</p>