KM
Khathu M
1 reviews | Active since Feb 2015
16 Jan 2020, 18:40
Terrible private banking experience
I have been trying to get a hold of my private banker for over 2months, but keep getting voicemail
My residential address was changed without my consent.I discovered this while trying to open a share trading account and got told my proof of address doesnt correspond with what they have captured on the system.
I honestly dont understand why I'm paying private banking fees if I'm not getting the service
Khathutshelo Mathivha ***
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
18 Jan 2020, 02:44Hello Khathutshelo,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply18 Jan 2020, 02:44
Official
Hello Khathutshelo,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***