GM
Gavin M
1 reviews | Active since Mar 2018
29 Oct 2021, 07:47
TERRIBLE, non-existent customer service!
TERRIBLE Customer service. Standard Bank does not answer phones, does not reply to emails, does not respond to their "Call Me Back" service requests, does not reply to their online customer complaints service. But have the audacity to send out automated emails claiming that "Customer service is what makes them tick"
Standard Bank recently convinced me to switch to them for my new home loan. BIGGEST MISTAKE EVER!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
29 Oct 2021, 11:53Dear Gavin M
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Oct 2021, 11:53
Official
Dear Gavin M
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
03 Nov 2021, 15:43Dear Gavin M
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply03 Nov 2021, 15:43
Official
Dear Gavin M
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***