1 reviews | Active since Apr 2017

10 Apr 2018, 20:29

Terrible Non-existant Service

I have sent several emails with my new banking details, got several auto-responses yet no human response. My details remain unchanged and my debits have gone unpaid....don't demand funds from me for failed debits, you can't blame your customer for your poor service.

0
Replies (2)
Standard Bank
Standard Bank's reply11 Apr 2018, 05:56
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply13 Apr 2018, 10:27
Official

Dear Chanél du Plessis

Thank you once again for your posting.

I refer to our email correspondence with each other where you advised that this particular matter has been resolved.

Kind regards

Clint Petersen

Complaint Resolution Centre

***